The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairperson (CEO) on down, and he can do it simply by spending his money somewhere else.
Literally everything we do, every concept perceived, every technology developed and associate employed, is directed with this one objective clearly in mind – pleasing the customer.”
Customer relationships are everything to a business. Happier customers means higher profits! Despite this, many businesses fail to create excellent service processes that keep their customers completely satisfied throughout their customer experience.
Learn how to effectively manage customer relationships by building business services that exceed customer satisfaction. This course will put you ahead of your competitors by showing you how to design and develop effective service processes for your customers so you can gain excellent customer relationships.
Module 1: Customer Relationship Management (CRM)
- 158 slides
- 419 slides
- 611 slides
Module 2: Assessments
- 150 Questions